Refund policy

Returns & Refunds

We want you to be satisfied with your purchase. You may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, the product must:

• Be returned within 30 days of delivery.
• Be unused and undamaged.
• Be returned in its original condition.
• Include the original packaging, accessories and instructions where applicable.
• Be in a condition suitable for resale.
• Be accompanied by proof of purchase or your order number.

Please contact us before returning an item. Returns sent without prior approval may take longer to process.

Change of Mind Returns

If you wish to return an item because you have changed your mind, you may do so within 30 days of receiving your order, provided that the item meets the return conditions above.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Faulty, Damaged or Incorrect Items

If your product arrives damaged, faulty or incorrect, please contact us as soon as possible at cs@d-boo.co.uk.

Please include your order number, a description of the issue and, where possible, clear photographs of the product, packaging and shipping label.

After reviewing your request, we may offer an appropriate resolution including a replacement, exchange or refund.

If an item is confirmed to be faulty, damaged or incorrect, reasonable return shipping costs will not be charged to the customer.

How to Request a Return

To request a return, contact:

Email: cs@d-boo.co.uk
Phone: +44 7446 305743

Please provide your order number and the reason for your return.

Once your return request has been reviewed and approved, we will provide return instructions.

Return Address

D-Boo Returns
Unit 169218, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset BH16 6FH
United Kingdom

Please do not return products before contacting our customer service team and receiving return instructions.

Refunds

Once the returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Exchanges

If you would like to exchange an eligible item, please contact our customer service team. Exchanges are subject to product availability.

Your Consumer Rights

Nothing in this policy affects any statutory rights available to you under applicable consumer protection law.

Contact

Email: cs@d-boo.co.uk
Phone: +44 7446 305743
Monday to Friday, 9:00 AM to 5:00 PM London time.